FAQs

Club NVRLND is a unique blend of theatre, music and nightlife. Expect iconic 2000s pop anthems from artists including Britney Spears, Coldplay, Rihanna, P!nk, Avril Lavigne and many more, extraordinary choreography, live performance and an electric atmosphere that places you right at the heart of the action.

NVRLND can be loud and bright. The show includes loud music and sound effects, flashing lights and strobe effects, periods of darkness, theatrical smoke and haze, and crowd movement.

The performance itself lasts approximately 100 minutes, but the party doesn’t start or stop there. Club NVRLND is open before and after the show, so you’re welcome to stay and party straight on till morning (or at least til closing time).

Please check your specific performance listing for timings as these may vary.

The doors to NVRLND typically open one hour before the show begins.

The performance space opens approximately 30 minutes before the show begins.

Peter’s advice? Arrive early. The Lost Ones are gathering, the music is playing, the drinks are flowing and NVRLND is already coming to life.

Not at all. Whether you’re a lifelong fan of Peter Pan or encountering the story for the first time, Club NVRLND is designed to be enjoyed by everyone.

Yes. NVRLND is a fully immersive nightlife experience and uses lighting effects, including strobes.

If you have any concerns about specific effects, please contact us before your visit and we’ll be happy to help.

Only when invited to do so.

There will be moments during the evening when phones and cameras may be used. Please follow the guidance of the cast and venue team.

Professional photography and cameras are not permitted.

NVRLND is designed to be experienced from the dancefloor. General Admission tickets are standing only and guests should expect to spend the experience on their feet as part of the action. Seating is extremely limited. Any available seating cannot be guaranteed and views may be restricted.

If you require access seating or have specific requirements, please contact [email protected] before your visit.

There is no dress code for Club NVRLND, but if you’re looking for inspiration, think 2000s nightlife. Whether that’s sparkle, denim, fairy dust or your favourite night-out look, you’ll fit right in. The most important thing is that you’re comfortable and feel your best!

Club NVRLND places you at the heart of the action, but there is no requirement to participate if you would prefer not to. You are welcome to engage as much or as little as you feel comfortable.

Diana Vickers will not be appearing on Tuesday, Wednesday or Sunday performances in January.

The production is not able to guarantee the appearance of any specific actor in the event of illness or unforeseen circumstances.

You’ll find us beneath Waterloo Station at The Vaults, Leake Street, SE1 7NN.

Not all magical places are easy to find.

The nearest station is Waterloo.

• Exit Waterloo Station via Exit 2 onto Waterloo Road.
• Turn right towards The Old Vic and continue along Baylis Road.
• Turn onto Lower Marsh.
• Turn right into the Leake Street graffiti tunnel.
• The Vaults entrance is located on your right inside the tunnel.

Lost Ones aged 14 and over are welcome, but we suggest only 16 and over for evening shows.

Club NVRLND contains strong language, references to alcohol consumption and mature themes. Parental discretion is advised.

ID checks will be carried out for purchasing alcohol.

Latecomers will be admitted at a suitable break in the performance, subject to the venue team’s guidance.

Yes. A cloakroom is available, although space is limited. We encourage guests to travel light.

Large bags, suitcases and oversized items cannot be accommodated.

If you are a wheelchair user or require access support, please contact us in advance so we can discuss your requirements and help make your visit as smooth as possible.

We recommend arriving at least 30 minutes before the performance.

For everyone’s safety, security checks will take place on arrival.

The following items are not permitted:

• Outside food or drink
• Bottles, cans or glass containers
• Sharp or pointed objects
• Any item that could be used as a weapon
• Illegal substances
• Promotional or marketing materials
• Any item likely to disrupt the performance

Tickets can be purchased through the official Club NVRLND website.

Always book through official channels to ensure your ticket is valid.

If a performance has not sold out, tickets may be available on the door. However, we strongly recommend booking in advance.

All tickets are sold subject to our Terms and Conditions and are non-refundable.

Where possible, tickets may be exchanged for another performance, subject to availability. Exchanges apply to the entire booking and are not available within 48 hours of the performance.

If you have exceptional circumstances, please contact the box office and we’ll do our best to help.

No. A digital ticket on your phone is perfectly acceptable. Just make sure your screen is bright enough for us to scan on arrival.

Don’t panic. Check the email address used when making your booking. If you still can’t find it, contact us with your booking details and we’ll help reunite you with your ticket.

Absolutely. Club NVRLND is perfect for celebrations, corporate events, hen dos, birthdays and group nights out.

Please contact [email protected] for special events and group bookings.

We’ve partnered with Secure My Booking to give you extra peace of mind when booking your tickets.

Plans can change. If something unexpected means you can’t attend your event, adding ticket protection allows you to apply for a refund of 100% of your ticket cost, subject to the terms.

You can add this protection during checkout on most performances.

If you choose to add Secure My Booking, you can apply for a refund if you’re unable to attend due to:

· Accident or illness affecting the ticket holder

· Death of the ticket holder or an immediate family member

· Travel delays or disruption

· Adverse weather preventing attendance

· Burglary, fire or flood at your home

And more.

There are some exclusions to be aware of:

· Event cancellation by the venue (you’ll be refunded directly by us in this case)

· Changing your mind or deciding not to attend

· The protection fee itself

· Not attending without a valid reason

· Circumstances due to a lack of reasonable care

Full details can be found here: https://securemybooking.com/terms/uk/

No, ticket protection must be added at the time of purchase.

Yes. If you exchange your tickets in line with our terms and conditions, your protection can be updated to cover the new booking value if needed.

No, the protection fee is non-refundable.

Making a claim is simple and done online.

If you’re unable to attend your event, submit your request within 60 days of the event date at: www.ticket-refunds.com

You’ll be asked to provide supporting documents depending on your reason.

Please note: the venue cannot process refund requests unless an event is cancelled.

For box office enquiries:
[email protected]

For press enquiries:
[email protected]